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CityMD is one of the fastest-growing urgent care providers in New York. The company used Intrigma Scheduler to streamline operations, reduce administrative overhead, and maintain industry-leading provider attrition rates during the Pandemic.
CityMD’s physician scheduling system was decentralized, manual, and complex. The company was saddled with three separate scheduling platforms, which caused administrative overhead, staffing redundancies, and scheduling delays.
"We needed a platform that would take the work of ten people and put it into one person's hands."
Dr. Daniel Frogel, Chief Medical Officer, CityMD
Another critical issue for CityMD was ensuring its medical personnel were rested and ready to provide excellent patient care. The company’s doctors do not work more than two days in a row, making the company’s multi-site scheduling process a complex endeavor. During the COVID pandemic, its urgent care facilities saw an unprecedented growth in demand, and protecting against staff burnout became more important than ever.Dr. Frogel intuitively knew that there were doctors available and willing to fill open shifts, but the team’s siloed scheduling process was not connecting openings to providers quickly and efficiently. CityMD needed to consolidate scheduling platforms, implement automation, plan for continued growth, and provide a user-friendly interface that was quick and simple for doctors to use.
CityMD chose Intrigma Scheduler to automate its scheduling process. The medical scheduling software platform provided a consolidated view of its complex schedule and the data insights needed to respond to dynamic patient volume. Its user-friendly interface simplified the broadcast of available openings, with mobile alerts sent directly to providers. With an increase in volume at its urgent care facilities during the pandemic, the system helped CityMD optimize scheduling to avoid provider fatigue and minimize patient wait times.
"Effectively managing our provider's time is a double win for us. It results in high patient satisfaction scores and lowers our attrition rates by single-digit percentages YoY.”
"Implementation with Intrigma was really great. Their team was adept at helping us think through and asking the right questions.”
After implementing Intrigma Scheduler, CityMD achieved a 50% reduction in administrative scheduling costs and a 20% reduction in overall staffing needs. The company continued to see staff attrition rates in the single digits year-over-year, a result of prioritizing employee wellness and reducing patient wait times during a global pandemic. The scheduling platform helped CityMD scale from 30 to 150 clinic locations, all using one simplified and centralized scheduling platform.
"Appropriate scheduling is one of the main factors to manage patients and providers' times appropriately and is crucial to preventing burnout… We always want to be on the leading edge of provider wellness."
Streamline your tasks with Intrigma’s intuitive, free scheduler. Experience hassle-free planning that fits your needs.
Centralized Scheduling: A single place for your staff to view their schedules.
Broad Accessibility: Schedule up to 100 users efficiently.
Shift Management: Staff members can easily view and swap shifts.
The Free Scheduler seamlessly syncs with MS Outlook, Google Calendar, and most mobile phone calendars. This ensures you're always updated, no matter the platform you use.
You can have up to 50 users on the schedule. However, only 1 designated user has the capability to edit and manage the schedule.
Upgrading is seamless. If you find that your team needs more advanced scheduling features or other additions, you can transition to a paid plan without losing any of your current data or settings
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